Refund policy

Damages and issues

We guarantee that your order will arrive in perfect condition and will match the specifications on our website. Defective and damaged good will be immediately replaced. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 30-day return policy for defective or damaged goods, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at eric@ericschneiderphotography.com.

Please note that returns from the UK should be sent to: theprintspace, 74 Kingsland Road, London, E2 8DL, United Kingdom. 

Returns from the EU should be sent to: theprintspace, Jahnstraße 18, 40215, Dusseldorf, Germany

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at eric@ericschneiderphotography.com.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
In the event that a refund is due, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at eric@ericschneiderphotography.com.